Effective Date: 01/05/2026
Clover Family and Psychiatry Clinic (“Clover Psychiatry,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal, medical, and communication-related information. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website, communications, and healthcare services, in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Information We Collect
Personal Information
We may collect personal information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Appointment requests
- General inquiries
Protected Health Information (PHI)
Any health-related information you submit through secure forms, patient communications, or clinical services is treated as Protected Health Information (PHI) and handled in accordance with HIPAA regulations.
Website Usage Information
We may collect non-identifiable information such as IP address, browser type, pages visited, and time spent on the website to improve website performance and user experience.
How We Use Your Information
We use collected information to:
- Schedule and manage appointments
- Provide healthcare services
- Respond to patient inquiries
- Send appointment reminders and patient-related communications
- Improve our website and services
- Comply with legal and regulatory obligations
We do not sell or rent your personal information.
Information Sharing and Disclosure
We may share information only as permitted or required by law, including:
- With healthcare providers involved in your treatment
- With insurance providers for billing and payment
- With regulatory or legal authorities when required
Important SMS & Mobile Privacy Disclosure
Mobile Opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
This applies to all phone numbers collected through online forms, patient intake, appointment scheduling, or other communication channels.
HIPAA Compliance
All Protected Health Information (PHI) is handled in compliance with HIPAA. For detailed information about how PHI is used and your rights, please review our HIPAA Notice of Privacy Practices.
SMS Terms & Conditions
SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
By opting in, you consent to receive SMS messages from Clover Family and Psychiatry Clinic related only to patient care and administrative communication.
Types of SMS Communications
If you have consented to receive text messages from Clover Family and Psychiatry Clinic, you may receive messages related to:
- Customer Care
- Appointment reminders
- Scheduling updates
- Account or administrative notifications
Example Message:
“Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at Clover Family and Psychiatry Clinic on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Clover at any time.”
Message Frequency
Message frequency may vary depending on the type of communication.
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your mobile carrier’s pricing plan. Fees may vary for domestic or international messages.
Opt-In Method
You may opt in to receive SMS messages from Clover Family and Psychiatry Clinic by:
- Submitting an online form that includes an SMS consent checkbox
Opt-Out Method
You can opt out of receiving SMS messages at any time by:
- Replying “STOP” to any SMS message you receive
- Contacting our office directly to request removal from our messaging list
Help & Support
If you experience issues with SMS messaging:
- Reply “HELP” to any message
- Or contact us directly at:
📞 346-502-3406
🌐 https://www.cloverfamilyclinic.com/contact-us/
Additional Options
If you do not wish to receive SMS messages, you may simply leave the SMS consent box unchecked on our forms.
Standard Messaging Disclosures
- Message and data rates may apply
- You can opt out at any time by texting STOP
- For assistance, text HELP or visit our Privacy Policy or Terms & Conditions pages
- Message frequency may vary
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we follow industry standards to reduce risk.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or SMS practices, please contact:
Clover Family and Psychiatry Clinic
8035 West Airport Blvd, Suite 119
Houston, TX 77071
📞 Phone: 346-502-3406
📠 Fax: 346-502-3462
📧 Email: info@cloverfamilyclinic.com
